Found at: http://www.pww.org/article/articleprint/13596/ |
World-class service at union hotel |
DENVER — It was a surprise when I walked into a labor caucus meeting here to be greeted with such warmth and friendliness by the Hyatt Regency banquet staff. A young 30-something woman with a chopstick-like pin spearing her hair up in a bun came up to me and explained the menu and the serving schedule. The staff had to time the salad, main entrée and coffee/tea service with the beginning and ending of a speaking program that had its own time glitches. Needless to say, this can be a challenge to banquet workers.